This policy highlights the level of care and concern that the top management attaches to processing the complaints against the services of ADDED and resolving them fairly, quickly, and effectively.
ADDED is committed to the provision of quality services that correspond to the needs and expectations of its customers. To reinforce this concept, the Department is aware of its customers' right to complain and welcomes it as a valuable tool through which the Department can improve its services.
Such processing is carried out through a fast and easily accessible complaint system. The system maintains the confidentiality and credibility of the submitted information. It is simple, impartial, and effective. Additionally, it is subject to periodical checking and monitoring.
The Department's staff have been professionally trained and are qualified according to the ISO 10002:2014 requirements and the Abu Dhabi Government Contact Service System. The Department continuously seeks to achieve conformity with the global best practices.
Now you can submit your complaint using any of the following means: